Shipping policy

Shipping to the following countries: USA,Canada

Production Time | 3 - 7 Days

Custom orders typically take anywhere from 10-14 days to be manufactured; depending on the brand.  which can take up to 30 days. 

Shipping Time | 3 - 7 Working Days

Shipping is tracked and completely free of charge and can take anywhere between 7-10 working days to be delivered depending on delivery country. 

In Stock USA Shipping Time | 2- 5 Working Days

For items that are in stock in the USA and do not require customization; shipping times are between 2-5 working days. 

In Stock EU Shipping Time | 3 - 10 Working Days

For items that are in stock in the EU and do not require customization; shipping times are between 3-10 working days. 

Shipment Tracking & Privacy

Like any high-value item, you can expect award winning couriers using the most up-to-date online tracking systems. The moment your doll is dispatched, a link will be emailed to you - enabling you to track your doll's progress in real time. Each shipment is insured and guaranteed to your door with the fastest possible service available to us. You can even sign up for text message alerts with your courier, so you'll get updates at each stage.

We do not expect your doll to be anyone else's knowledge but yours (and maybe customs). This is why we employ strict privacy protocol with all shipments. There will be no indication on the outside of the box describing the contents. Chances are - your delivery man won't even know the contents of your shipment and we like to keep it that way. All you'll have to do is sign and say thank you.

Aoubt damage and/or imperfections upon arrival – SD Guarantee Terms

For the SD guarantee to be valid, any discrepancies found with you items must be reported to us within 24 hours after receiving your doll. Contact us, or email support at support@crazybabydoll.com

When reporting any issues, please be sure to include as much detail in your description as possible with detailed photo and/or video evidence. 

We take all claims extremely seriously and so you are required to provide supporting evidence each detail mentioned in your claim. 

You are also required to provide high quality photo and/or video evidence of the entire box in which your item has arrived, from all angles. This will also include any photo evidence provided by the courier at the time of delivery. If we are not able to obtain this from the courier, then you are required to provide the couriers photo evidence, as the legal recipient.

LIMITATIONS

It is very important that you report any problems to our support team before using the doll. Due to strict hygiene regulations, we are not able to replace or refund any item which has been used by the customer.

Furthermore, we will not cover the following:

Skin imperfections – as each doll is hand crafted, there may be very small differences in the skin from one doll to the next. These are completely normal and doll owners usually refer to these as “characteristics” which give their doll a unique feel. Although any major defects are found during our quality control inspection, if you discover anything we may have missed, please let us know.

Nails – as nails are loosely adhered to the skin to allow each customer to remove, paint and re-attach, we cannot cover loose nails as they are shipped like this for a reason.

Make-up – each dolls make-up is applied by hand, this means that very slight differences in make-up are completely normal. However, should you find a major problem, please do let us know.

Eyelashes – each doll comes with a a protective eye mask as this is a delicate area. If anything becomes loose, simply re-attach using TPE safe glue.

 For more information, please contact us or send an email to support@crazybabydoll.com